What is Tailgate Delivery?
As part of the Common Carrier Driver ICC Regulations, truck drivers are Only Required to bring merchandise to the Tailgate (end) of their vehicle.
It is then the customerís responsibility to remove it from the truck. If you do not have the personnel or facilities to handle unloading, KindCare Medical highly recommends the following services:
Lift Gate Service:
If your Facilities DOES NOT have a Receiving/Loading Dock you should request Lift Gate Service to lower the merchandise from the end of truck to ground level.
Inside delivery DOES NOT include Lift Gate Service.
If Inside Delivery is requested, the driver will assist someone from your Facility in moving merchandise off the truck into the building. If there is an elevator available, the driver may also assist in taking the merchandise to any floor above or below the delivery floor. If no elevator exists, the driver will only assist in bringing the merchandise into the entrance on the ground floor. If there are steps, additional help will be required.